It is always a good idea to read the pages that are written in small prints. The under-mentioned terms are the basis of an agreement between you as a customer, and us as a tour operator. We, therefore, hope that you will read the conditions before you book your excursions.
World of Greenland has a product-insurance through IF-insurance. World of Greenland only uses approved boats by the Danish Søfartsstyrelsen for passenger sailing, and only boats with valid insurances. Likewise, only helicopters with all necessary permits from ‘Statens Lufthavnsvæsen’ and compulsory insurances are used.
All prices given on the web page are the true prices. The only fees added are such as the fee charged by banks for handling the transaction (see the section below regarding credit card fees). In Greenland VAT or any other taxes are not added on excursions, accommodation, or transportation.
Danish citizens are not required to bring their passports to Greenland. Although an officially issued picture ID is required. Visa is not required for Danish citizens, nor is any vaccination necessary when traveling to Greenland.
All contracts between buyer and World of Greenland are made in either Danish or English.
The web page is continuously updated with new excursions, pictures, and news.
You can, without a handling fee enroll yourself the tours through our website www.worldofgreenland.com.
Reservation done over the phone is not an option.
Reservations done on the website are only finally confirmed when the online payment has gone through and a frame pops up to confirm this.
After we have received your reservation you will receive a confirmation per e-mail.
We send tickets, invoice copy and if necessary other necessary information per e-mail as well. You can in this way save these documents as documentation for exactly your excursions. Please, remember to read these documents through before departure. They hold important information and good advice about your activities.
If the sent invoice and the registered names do not match your order, you should contact us right away and make us aware of that.
Some excursions are offered as guaranteed. These are excursions are guaranteed in connection to a minimum number of participants. This means that even though the minimum number of participants is not reached on the excursion, we will not cancel it. We cannot guarantee in regard to conditions such as weather, technical issues, etc, see below.
World of Greenland reserves the right to cancel arrangements on the following conditions: too few participants, bad ice-conditions, technical problems on boat or helicopter, social tasks (such as Search & Rescue-flights, ambulance flights and in connection to a search, changes due to passenger flights), bad weather and in any situation beyond the control of World of Greenland, that will prohibit the execution of the excursion in a safe manner. It is respectively the captain of the helicopter and boat or World of Greenland who decides if the weather permits the execution of the excursion or not – not the customers.
If World of Greenland cancels an excursion, because of the reasons mentioned above, the full amount paid for the excursion will be refunded to the customer, including any possible fees paid to World of Greenland.
If the customer has bought other excursions at World of Greenland, and one excursion influence the other tours in the program, we will with no costs try to adjust the whole program, so everything can be done. If excursions in this connection should be canceled we also refund those, provided they are ordered through World of Greenland. World of Greenland doesn’t undertake the responsibility for other operators’ excursions if changes in the program affect these.
MORTGAGING AT CANCELLATIONS
When excursions are canceled because of the reasons mentioned above, cases can occur when someone with a guaranteed ticket doesn’t go, while others do. There is not only made prioritizing of when the ticket is bought, as other considerations can enter into it. It is World of Greenland alone who on the day decide who is to take part in the component excursions.
Excursions can, for various reasons, be shortened or changed on the way. It can be the weather, snow conditions on the trail, ice conditions, etc.
The route of the sled tour, or length, is sometimes changed because of the weather, the trail, ice-conditions, etc. It is only the driver of the sled who decides how the excursion gets through and subsequently no compensation or refund is given for changed or shortened excursions.
Hikes can likewise change because of fog or other kinds of weather which don’t allow the completion of the hike or planned route. It is the guide on the hike alone who decides this. Subsequently, no compensation or refund is given for changed or shortened hikes.
Helicopter and airplane trips can be changed in route and length because of unforeseen weather conditions e.g. Fog, strong wind etc. It is only the pilot who decides this. The helicopter trip can also be shortened in case of social tasks (such as Search & Rescue-flights, ambulance flights, and in connection to a search) and any situation beyond the control of World of Greenland that will prohibit the execution of the excursion in a safe manner. If the Helicopter trip has been reduced by a number of minutes, the missing/lost minutes will be refunded, if it crosses 25% of the trip’s length altogether. There is no refund for missing landing and ground stop.
Boat trips can be changed in route and length depending on the weather and ice conditions. It is the captain alone who decides this. Subsequently, the lost minutes of sailing will be refunded, if this crosses 25% of the excursion altogether. There is no refund on any lacking/missing time on land.
IF YOU AS A CUSTOMER WISH TO CANCEL, CHANGE AND HAND OVER RESERVATIONS
We recommend you to buy health insurance and travel insurance so your excursions are ensured in case you, your traveling companions, or your nearest family are getting ill.
World of Greenland don’t take the responsibility for delays in the journey to Ilulissat in case of irregularity at tour operators. Should you be delayed in your journey to Ilulissat, which means you can’t participate in a bought excursion, we ask you to contact World of Greenland as soon as possible. We will in every single case try to move the excursion, but there is no guaranty of this being possible.
When the excursion is paid for and confirmed, it is not possible to cancel, change or hand over the ticket.
For bookings made after 01.03.2021 which are also invoiced inside of EU, Switzerland, Norway, Iceland, or Greenland it is possible to cancel in case of Force Majeure, as COVID-19 or other pandemic related restrictions, closed borders, natural disasters, war, etc. Cancelation must be informed World of Greenland in writing 30 days before the beginning of the tour or lodge accommodation at the latest. Flight delays and illness are not Force Majeure. In case of Force Majeure related cancellations made less than 30 days prior to the planned activity a rebooking voucher is offered.
Boat shuttles between Ilulissat and Ilimanaq are exempt from these conditions. Cancellation of this activity always causes a DKK 75,- fee.
Already issued vouchers are non-refundable. If an order paid via a voucher is canceled by the customer the voucher will be re-issued.
Participation in excursions isn’t possible without tickets. The ticket is personal and can not be used by others. Bring valid picture identification issued by proper authorities such as passport, driver's license, etc.
MINIMUM NUMBER OF PARTICIPANTS
Certain excursions have a given minimum number of participants. The given number is written in the certain excursions. We do, in few cases, exceptions and go through with fewer participants. Cancellation of excursions because of too few participants can happen up until an hour before the start of the excursion. If this should happen, we will offer something alternative. If this is not possible, we cancel and refund the excursion. In addition to this, no claim for compensation can be done against World of Greenland.
We reserve the right to change the written times on the ticket. We, therefore, recommend that you contact World of Greenland immediately after your arrival to Ilulissat to get an updated program for the day.
TRANSPORT TO AND FROM EXCURSIONS
In general, all excursions start and end at the World of Greenland office. We provide transportation between World of Greenland and all excursions. For excursions returning after 8 pm and the excursion “Eqi boat trip – with or without stay in Glacier Lodge Eqi” we provide transportation to World of Greenland, Hotel Hvide Falk, Hotel Icefiord, or Hotel Arctic after returning to Ilulissat.
The given names of the participants given to World of Greenland have to agree/be consistent with the names written in the respective authority issued picture ID.
When booking an excursion at World of Greenland you provide us with your e-mail address. You yourself are responsible for informing us about possible changes to your e-mail account.
World of Greenland requires that you have thoroughly read the excursion description of the ordered excursions. Including that the level of difficulty is matching your physical achievement. You yourself are responsible in case you are not able to complete an excursion due to your physique. There is no refund or compensation, and any possible extra charges caused by interrupting the excursion will fall upon you as a participant.
Please pay special attention to the dog sled excursions. These excursions are carried out in varied uneven terrain, and therefore are prone to sudden movements and bumps. Consequently, a healthy back is necessary in order to participate in dog sled excursions. Please read about the waiver of liability in connection to this, which can be found further below.
NO RIGHT TO WITHDRAW
There is no right to withdraw from experiences and excursions bought at World of Greenland – no matter if it is purchased using the internet, through telephone or by personal appearance at World of Greenland. The common right to withdraw doesn’t count on e.g. arrangements on accommodation, transport, provisioning, recreational activities if it emerges on the agreement on which day or in which period the arrangement is done. Therefore withdrawals are following the mentioned cancellation rules.
When you have reserved an excursion at World of Greenland we gather following information about you: names and gender and selected excursions on all participants and also the following information about the payer; address, e-mail and means of payment. The participant will be passed on to Air Greenland if the person has bought a helicopter trip as this is required by the airline authorities. Likewise, the participant will be passed on to the shipping company Disko Line, if one has bought a boat trip, to Greenland Travel if one has a city walk or hike to Sermermiut, and to Diskobay Tours if one has excursions in Ilimanaq. Apart from that, the information given to World of Greenland will not be passed on. Information is kept safe, so it is possible after the reservation, and up till the dismantling of the tour, to log on with the chosen password and reprint ones tickets and invoice. Your data will be saved 5 years since it is required that all accounting records are stored for 5 years.
World of Greenland is responsible for your personal data is not passed on to any other than the above-mentioned parties. As registered you always have the possibility for insight and you can raise an objection towards being registered in accordance with the rules of personal data.
Personal information is kept and transmitted non-encrypted, however, handled on a secure server. Credit card information is handled encrypted through QuickPay.
Cookies are easily deleted. If using Internet Explorer, simply select “Functions” -> “settings” -> “delete cookies”.
LIABILITY TO PAY COMPENSATION
World of Greenland renounces any responsibility in proportion to canceled excursions and compensations to expected experiences. Furthermore, we also renounce any liability to pay compensation in proportions to delays which means that the participant loses connection to other transports.
Furthermore, World of Greenland limits the liability to pay compensation for the aviation transporter that are relevant for the sum/amount laid down in the Aviation law of 1960 with later additions. And for sea transport referring to the sum/amount laid down in the “Maritime law” and Athens convention in regard to sea transport.
World of Greenland’s trips and tours are primarily for those who are “active”, and risky or dangerous situations may therefore occur, either in connection with or as a consequence of a trip. Examples: A dog sled ride is associated with an element of risk or danger. Unexpected situations may occur on hiking tours; boats may capsize, etc.
In each situation, World of Greenland will endeavor to exercise as much caution as possible and take all relevant safety measures. However, we emphasize that participation in our trips is the participant’s sole responsibility, and he/she thereby accepts the inherent risks. World of Greenland is not liable for any loss, damage, cost, or expense as a consequence of participation in our trips. The participant is requested to carefully evaluate the situation and back out if he/she feels unsafe.
Any complaints are to be stated during the outing so the unsatisfactory conditions/circumstances can be tried to be solved at once. They are also going to be directed to the staff of World of Greenland immediately after the ending of the tour/trip. If you can’t solve the complaint, a written complaint is to be sent no later than 3 weeks after returning from the trip. All proceedings against World of Greenland are to be brought to the municipal court of Ilulissat in accordance with the Greenlandic judicial system. Complaints should be sent to e-mail firstname.lastname@example.org or by phone at +299 944 300.
PRICE CHANGE AFTER RESERVATION
At World of Greenland, we have to reserve the right to after reservation, to increase the price because of changes in the conditions of purchases, cost of transport (including the price of fuel, taxes, charges or fees like airport-, landing- or take-off fees), foreign exchange quotations or other circumstances that we as organizers can take into account beforehand.
SPECIAL TERMS FOR RESERVATIONS AT ILULISSAT HOSTEL
The reservation is valid when payment is done and confirmation received for accommodation on Ilulissat Hostel. It is possible to cancel the reservation up until 24 hours prior to expected arrival; hereafter a reduction corresponding to the amount of the first night will be withdrawn. Special terms can apply in specific reservations, in such cases the terms will be informed when the reservation is made.
CREDIT CARD FEES/TRANSACTION FEES
When purchasing using a credit card a fee is charged by the bank, we add this fee to the total amount of the purchase. We will at all times charge the current fees for the particular type of credit card. As of April 2019, the fees were as follows:
Dankort and Visa Dankort 2,50 DKK
Danish issued Debet cards 1,55% of the order + 0,19 DKK
Danish issued Mastercard and visa 2,00 % of the order + 0,19 DKK
International issued debet cards 3,54% of the order + 0,19 DKK
International issued visa and mastercard 3,99 % of the order + 0,19 DKK
There is no refund on credit card fees if the customer chooses to cancel the excursion. If World of Greenland cancel the excursion, the fee will be refunded.
World of Greenland has compulsory product insurances. But it doesn’t cover insurance of the participant’s personal belongings. Should personal belongings be damaged or lost on the excursion it is at one’s own expense or insurance. We, therefore, recommend that you write insurance that covers these cases before leaving the native country.
We have done our best to avoid misprints in our catalogs, brochures, advertisements, and in our website, but of course, it could slip. Therefore we make a reservation for misprints in these printed media. Any demand against World of Greenland is to be brought to the municipal court in Ilulissat in accordance with the Greenlandic judicial system.