Privacy Policy

World of Greenland sells experiences and accommodation in Greenland to private customers and travel agencies, as well as to business customers.

As part of our work as a tour and lodge operator, World of Greenland collects and processes personal data for the purposes described in this Privacy Policy. World of Greenland is the data controller in relation to the processing of personal data for these purposes.

If you have any questions about this Privacy Policy or our processing of your personal data, you can contact us here:

World of Greenland

Fredericia ip' Aqq. 4, BOX 109

3952 Ilulissat

Email: info@wog.gl

Data security is important to us

For us, responsible handling of personal data collected as part of the operation of our company is crucial to our business goals and reputation. This Privacy Policy explains how your personal data is collected and used when you are a customer, supplier or business partner of World of Greenland, and how you can gain insight into your own personal data.

What is personal data?

Personal data is any information about an identified or identifiable natural person. An identifiable natural person is a person who can be identified, directly or indirectly, in particular by an identification number or one or more elements specific to the identity of that person.

What type of personal data do we process about you and why?

The information we collect about you will be used for various purposes in connection with your customer relationship and the operation of World of Greenland's business. The information collected may vary depending on whether you are a customer, supplier or business partner.

Failure to provide personal information on your part may mean that World of Greenland will be unable to fulfill its obligations in connection with your customer or supplier relationship.

World of Greenland generally only collects and processes general personal data. However, in specific cases, when ordering an activity, it may be necessary for us to process sensitive personal data to a limited extent (e.g. information about special menus).

World of Greenland will typically collect the following information:

1. Information regarding our customers

Information that you provide to us when you book an activity or create an agent login with us, e.g. online via the website or by contacting our office, including contact information (first name, middle name(s), last name, address, telephone number, e-mail address and any position), bank information, payment card information, information that you provide to us in relation to your special preferences on the trip (e.g. information about special diets), health information (by disclaimer), information about height, weight, clothing and shoe size (for use in ordering any equipment), the purpose of the trip, information about which languages you speak, citizenship, membership of our partners' associations, information that you provide to us about your preferences in relation to marketing or communication, and information that you provide to us if you contact us with a question to report a problem, or when you otherwise contact us in connection with your customer relationship with us.

World of Greenland may also obtain credit information from credit reporting agencies for use in assessing your financial soundness and creditworthiness in connection with your customer relationship.

2. Information regarding our suppliers and partners

Information that you provide to us in connection with entering into a supply or collaboration agreement, including contact information (job, job title, first name, middle name(s), last name, address, telephone number and email address), information that you provide to us about your preferences in relation to marketing or communication, and information that you provide to us if you contact us with a question, to report a problem, or when you otherwise contact us as part of our collaboration.

What do we use your personal data for?

World of Greenland processes your personal data for the purposes listed below. Please note that not all of the stated purposes, categories of information, recipients of information or types of information processing apply to you in all cases.

World of Greenland only processes your personal data to the extent necessary in connection with your customer, supplier or collaboration relationship (taking into account any interests in each case) or in accordance with applicable law.

1. Customer administration

World of Greenland processes your personal data in connection with the establishment and ongoing administration of your customer relationship with World of Greenland as part of the operation of our company, including ordering activities and delivery of our other products, maintaining our customer registers, [credit assessments,] invoicing, debt collection, marketing, statistics, etc. All statistics and analyses are prepared in anonymized format and therefore do not contain information that can be directly attributed to you as an individual.

2. Administration of supplier and collaboration relationships

World of Greenland processes your personal data in connection with the administration of supplier and/or collaboration relationships, where you are a supplier or collaboration partner or are a contact person at a supplier or collaboration partner that World of Greenland works with as part of the operation of our company, including maintaining our CRM register with information about our contact persons at our suppliers and collaboration partners.

3. Compliance with applicable laws and regulations

World of Greenland processes your personal data in connection with compliance with laws and regulations to which World of Greenland is subject in connection with the operation of the company or to fulfill various reporting or information obligations under applicable laws and regulations.

World of Greenland does not use your personal data to make decisions based solely on automated processing, including profiling.

World of Greenland strives to ensure that all personal data we process is correct and up-to-date. We therefore ask you to always notify us of any changes to your personal circumstances (e.g. change of address or payment information) so that we can ensure that your personal data is always correct and up-to-date. If you have created an agent login with us, we ask you to log in to your profile and update it in the event of any changes.

Legal basis for processing your personal data

World of Greenland generally processes information about you on one of the following grounds: (1) Your consent (GDPR Art. 6, para. 1, letter a, and Art. 9, para. 2, letter a), (2) conclusion or fulfillment of your contract with World of Greenland (GDPR Art. 6, para. 1, letter b), (3) consideration of World of Greenland's legitimate interests, i.e. the purposes described above (GDPR Art. 6, para. 1, letter f), (4) compliance with a legal obligation to which World of Greenland is subject (GDPR Art. 6, para. 1, letter c), (5) protection of your vital interests or those of another natural person (GDPR Art. 6, para. 1, letter d and Art. 9, para. 2, letter c), (6) processing is necessary for the establishment, exercise or defence of legal claims (GDPR Art. 9, para. 2, letter f), and/or (7) processing is necessary for compliance with World of Greenland's or your employment, health and social security obligations under national law (GDPR Art. 9, para. 2, letter b).

There may also be situations where we process your personal data for the legitimate interests of third parties with regard to the purposes described above, unless your interests are overridden (GDPR Art. 6(1)(f).

Sharing of personal data

World of Greenland only discloses the information to the extent necessary as part of the operation of our company, including to be able to deliver your activities, as well as the other products you have purchased from us in connection therewith.

World of Greenland will typically disclose personal data to the following recipients in connection with ordering an activity and related products:

1. Booking system

Our booking and administration system is tailored to our company.

World of Greenland uses the following booking system as part of our business: Combine

2. Bus companies

World of Greenland discloses personal information to companies that operate transfer services if you are going on a bus transfer as part of your trip (e.g. in connection with day trips to well-known tourist attractions, etc.). For the purpose of booking your bus trip, we will typically disclose information about your first name, middle name(s), last name, pick-up location, date and time of the bus trip, destination and special requests in connection with the bus trip.

3. Shipping companies

World of Greenland discloses personal information to shipping companies if you are going on a ship trip as part of your trip (e.g. in connection with day trips to well-known tourist attractions, cruises, etc.). For the purpose of booking your ship trip, we will typically disclose information about your first name, middle name(s), last name, destination, travel route, date and time of departure and return, as well as special requests in connection with the ship trip, including ordering special menus during the trip and any need for special assistance during the trip due to disability or illness.

4. Tour operators

If, as part of your activities, you are to participate in excursions that World of Greenland purchases from a third party, World of Greenland may disclose personal information to tour operators. For the purpose of booking your excursions, we typically disclose information about your first name, middle name(s), last name, date and time of arrival and/or departure, as well as special requests in connection with the excursion, including ordering special menus and any need for special assistance due to disability or illness.

International transfers of your personal data

Due to the nature of World of Greenland's business, your personal data will be transferred to countries outside the EU/EEA in connection with booking an activity with us, as Greenland is not a member of the EU.

It is important that you are aware that transferring your personal data to countries outside the EU/EEA in connection with booking a trip with World of Greenland means that your personal data will not enjoy the same protection as under Danish or EU law.

You can read more about Greenlandic legislation here.

Data integrity and security

Personal data is not stored longer than necessary to fulfill the purpose for which it was collected, unless storage is necessary to meet national legal requirements, including statutory retention periods in connection with accounting, etc.



It is World of Greenland's policy to protect personal data by taking adequate technical and organizational security measures. When your personal data is no longer needed, we will ensure that it is deleted in a secure manner.

Your rights

You have the right to exercise your rights under the applicable data protection legislation at any time. You may, among other things, request access to the personal data held by World of Greenland and object to the processing of the data, including objecting to automated decision-making and profiling or to the use of your personal data for direct marketing. You may also request the correction or deletion of any incorrect information about yourself, withdraw consent to the processing of your personal data and exercise your right to data portability.

If you wish to exercise one or more of your rights, please contact us at: info@wog.gl Your request will be processed in accordance with the applicable data protection legislation at any time. Complaints about World of Greenland's processing of your personal data can be made to:

Data Protection AuthorityCarl Jacobsens Vej 352500 ValbyE-mail: dt@datatilsynet.dk

Updates

World of Greenland continuously evaluates and updates this Privacy Policy. You should therefore regularly check this Privacy Policy for any changes that may affect our processing of your personal information.